| | Understanding and Solving Performance Issues
This course will help both you and your employees understand the true nature of performance problems and take positive action to solve them. A wide range of performance issues will be addressed, including low productivity, unacceptable quality, tardiness, and poor attendance. This course provides a step-by-step tool kit to help you analyze any performance problem, identify the best strategy for solving it and carry out the solution. The techniques empower both managers and employees to take control of their work performance. Take the course together for even greater benefit.
To get started:
- Click on the Syllabus link below to find information about the course and the book
- Click on Introductions link to meet your instructor and introduce yourself
- Post any questions you have in Questions and Comments
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| 1 | Lesson 1: What Are Performance Issues Anyway?
There are some underlying concepts that need some attention before we jump into solving performance problems in your workplace. This lesson will provide some definitions, concepts and models to help you get started. Be sure to read along in the text. You're going to meet Bill and Sarah and get the inside view on their performance issues. You'll learn the specific tools from me but Bill and Sarah will help you make it real. | 
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