| | Improving What We Do: Process Improvement Fundamentals
In today's business environment, not improving is not an option. If you aren't moving forward, you are moving backward, there is no staying even. Continuous improvement has become a part of our organizations. Successful organizations constantly measure and improve every internal and external process that contributes to customer satisfaction and organizational goals. Process improvement is used to advance those goals or to improve a measurement that is not acceptable, to obtain continuous improvement. In this course, you will learn to identify process issues, problems, and opportunities, and how the customer affects process improvement. You will learn the steps that lead to improving a process and the importance of a process improvement team and their roles. You will also learn the tools for understanding and accessing the current process, what is happening now. The difference between process improvement and redesign will also be covered.
To get started:
- Click on the Syllabus link below to find information about the course and the book
- Click on Introductions link to meet your instructor and introduce yourself
- Post any questions you have in Questions and Comments
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| 1 | Lesson 1: What is Process Improvement?
Process improvement: Ever hear, "It's a wonder we get anything done around here," or, "There has to be a better way," or, "this is nothing but bureaucracy!" Sound familiar? We deal with processes everyday, and many of them are not very streamlined or effective. When was the last time you had to go to a county courthouse and get a license renewed? Was the process an effective one? An efficient one? In this lesson we'll look at what exactly IS process improvement. | 
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