| | Dealing Positively with Conflict
Conflict is an inevitable part of work life. It can block effectiveness or boost results, depending on how you deal with it. Explore your preferred approaches to conflict resolution and learn new strategies for resolving workplace conflict in this dynamic on-line course. Apply conflict resolution skills using practice scenarios and real situations. Prepare for anticipated conflict and lay the groundwork for positive interactions using the practical tools provided in this course.
To get started:
- Click on the Syllabus link below to find information about the course and the book
- Click on Introductions link to meet your instructor and introduce yourself
- Post any questions you have in Questions and Comments
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| 1 | Lesson 1: Conflict Up Close
We all encounter conflict. It's part of being human. But when conflict begins to affect our emotional health or our effectiveness at work, it can be a serious problem. In this first lesson, we'll take some time to explore your own experiences with conflict and how they affect your current skills and attitudes. We'll get practical with some tips for setting the stage, employing nonverbals and establishing self control. These are the basics and they're CRITICAL to successful conflict resolutions. | 
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